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Occupancy and performance

63% occupancy means 34 of 54 chair-hours had a client, and the map shows where the other 20 are.

Occupancy is the booked service time over the time the barber could sell. Performance shows the number with its base beside it, the weekday and hour where the agenda fails, and what each barber sells.

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Performance screen for the last 28 days with R$ 16,190 in revenue, 278 visits and revenue by dayPerformance screen for the last 28 days with R$ 16,190 in revenue, 278 visits and revenue by day
Performance screen for the last 28 days with R$ 16,190 in revenue, 278 visits and revenue by day. Demo data.

How it works

From a recorded visit to the client you call back.

  1. The day happens

    What you do
    Serve, mark no-shows, close visits.
    What the system does
    Each visit is recorded with the chair, the barber and the price of the day.
    What the other person sees
    Nothing.

  2. The system adds up

    What you do
    Nothing.
    What the system does
    Occupancy is the booked service time over the time the barber could sell: the shift minus breaks and blocks. 34 of 54 chair-hours is 63%, and the base always sits next to the percentage.
    What the other person sees
    Nothing.

    One week, one chairExample

    Hours that could be sold
    54 h
    Hours with a client
    34 h
    Occupancy
    63% of 54 h

  3. You look at the week

    What you do
    Pick the period (7, 28 or 90 days, the month or dates of your own) and see how each weekday and hour usually fill.
    What the system does
    Paints stronger the hours that usually fill and outlines the fullest. With fewer than 14 days or 20 bookings, it says what is missing instead of drawing a pattern that isn’t there.
    What the other person sees
    Nothing.

  4. You decide

    What you do
    Close a slot that doesn’t fill, or create a subscription plan to fill it.
    What the system does
    Shows, per barber, visits, how much they sold, the average per visit, occupancy, no-shows, how many clients booked again within 7 days and how many came back within 42.
    What the other person sees
    Nothing.

    Rafa in the periodExample

    Visits
    63
    Average per visit
    R$ 58
    No-shows
    2 of 63 visits
    Came back within 42 days
    41 of 55 clients

  5. You call back the lapsed

    What you do
    Open the Lapsed tab, or ask the assistant “How many clients went missing?”.
    What the system does
    Lists the clients who are past their own rhythm, with the sentence that goes to each. It goes out only after your Accept, and at most one every 14 days per client.
    What the other person sees
    A message from the shop inviting them back.

    Lapsed: MarcosExample

    Usually comes back every
    21 days
    Proposed message
    It’s been 6 weeks since your cut. Want to book the usual?

    Goes out only after your Accept

The week, hour by hour

Pick the shop or one barber, and a cell. Each cell says how much of that hour is usually booked.

65% · 94 of 144 chair-hours

MonTueWedThuFriSatSun
8–10 am8 am
10 am–12 pm10 am
12–2 pm12 pm
2–4 pm2 pm
4–6 pm4 pm
6–8 pm6 pm

Thu 2–4 pm · Shop · 40% of open time booked

Still figure: the final frame of the animation.

Example: one Brasa week. This is what Performance measures: the share of each band's open time that was booked, for the whole shop or one barber. The stronger the tone, the fuller. Hatched cells stayed empty; the outlined ones are Sunday, closed.

Rules you control

Occupancy base
the time the barber could sell: the shift you set, minus breaks and blocks
Period
7, 28 or 90 days, the month or dates of your own, with the base always shown
Week map
appears with at least 14 days and 20 bookings
Who sees it
owner and admins see the shop; a barber sees their own numbers
Message to a lapsed client
goes out only after your Accept, at most one every 14 days
Export
CSV of each report, and of clients, bookings and payments

What it does not do yet

  • It doesn’t compare your shop with others.
  • It doesn’t forecast the coming weeks.
  • It shows what already went through the system: a visit nobody recorded isn’t counted.

Questions

Where do the numbers come from?

From the bookings and visits that went through the system. Nothing comes from outside.

Can I see one chair only?

Each chair’s occupancy shows on the Chairs screen, with its base beside it. The week map covers the whole shop or one barber.

Does the barber see their own performance?

They see their own. They don’t see their colleagues’.

See also

See your shop’s week, hour by hour.

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